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Privacy Policy

A legal disclaimer

At Valentines Podiatry, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website (www.valentinespodiatry.com), use our services, or create an online account. It also outlines your rights regarding your personal data.

 

1. Information We Collect

We may collect and process the following categories of personal information:

 

a. Information You Provide:

  • Contact Information: Name, email address, phone number, and address when you get in touch or book an appointment.

  • Health Information: Relevant medical details provided during bookings or consultations (e.g., your medical history or medications).

  • Account Details: If you create a member account, we collect your username, password, and any other optional information you provide.

 

b. Information Automatically Collected:

  • Technical Information: Your IP address, browser type, operating system, and browsing history on our website.

  • Cookies: Data collected through cookies to improve your browsing experience and for analytics purposes.

 

c. Information from Third Parties:

  • If you pay for our services online, we may receive payment information via our secure payment processing partners.

 

 

2. How We Use Your Information

We use the information we collect to provide you with the best possible service. Specifically, we may use your data to:

 

  • Manage your appointment bookings and communicate updates or reminders.

  • Respond to inquiries and provide support.

  • Process payments securely.

  • Create and manage your member account.

  • Improve our website and services through analytics.

  • Comply with legal and regulatory obligations applicable to healthcare providers.

  • We will not use your personal information for any purposes unrelated to the provision of our podiatry services without your explicit consent.

 

3. Sharing Your Information

We only share your information when necessary and in accordance with the law. Specifically:

 

  • Service Providers: Your information may be shared with third-party providers such as payment processors or email systems aiding in appointment confirmations and customer service.

  • Legal Compliance: If required, we may share data with regulatory authorities or law enforcement in compliance with applicable laws.

  • We do not sell or rent your personal information to third parties.

 

4. Data Protection Measures

We take the security of your information seriously and have implemented the following measures:

 

  • Our website is hosted on Wix Studio, which uses secure servers and is GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act) compliant.

  • Data transmission between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.

  • Access to sensitive personal information is restricted to authorized personnel who require it to perform their job functions.

  • Regular audits and updates to our systems take place to ensure continued protection from cyber threats.

  • However, while we make every effort to protect your data, no online platform can guarantee 100% security.

 

5. Your Rights

Under privacy laws, you have a range of rights regarding your personal information, including:

 

  • Access: You have the right to request a copy of any personal information we hold about you.

  • Rectification: If your data is inaccurate or incomplete, you can request correction.

  • Erasure ("Right to be Forgotten"): You can ask us to delete your personal data where we no longer require it for the original purpose.

  • Restriction: You can request that we suspend processing certain aspects of your data.

  • Data Portability: You have the right to obtain your data in a structured, commonly used format.

  • Objection: You can object to the processing of your data for specific purposes, such as marketing.

  • To exercise your rights or make inquiries related to your data, please contact us at the details provided below.

 

6. Using Cookies and Tracking Technologies

Our website uses cookies to:

 

  • Enhance user experience.

  • Analyse user behaviour for insights and improvements.

  • Remember your preferences when interacting with features like online booking.

  • You can choose to disable cookies through your browser settings; however, some features of the website may not work as intended.

 

7. Retention of Personal Information

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

 

  • Medical records are kept for a period stipulated by healthcare regulations.

  • Account details are retained until you deactivate your member account.

 

8. Privacy of Children

We do not knowingly collect or process the personal data of anyone under 16 without parental or guardian consent.

 

9. Compliance with Privacy Laws

Our practices comply with GDPR and the Data Protection Act 2018. We are dedicated to safeguarding your personal information within the framework of applicable privacy legislation.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or in the way we operate. Any updates will be posted on this page with the "last updated" date indicated. Your continued use of our website constitutes your acknowledgement of such updates.

 

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

 

Email: hello@valentinespodiatry.com

Thank you for trusting Valentines Podiatry with your personal information.

 

Last updated 02/01/2025

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